Privacy Policy
We are committed to protecting your privacy and handling your personal and health data with the utmost care and confidentiality.
Information We Collect
Contact Information
Full name, phone number, and any message submitted through our contact or booking forms.
Health Information
Details about your hearing concerns or the service you are seeking — provided voluntarily by you.
Usage Data
Anonymous technical data (browser type, pages visited) via standard analytics. This does not identify you personally.
NOT Collected
We do not collect payment card details. All payments are handled in-person at our clinic.
How We Use Your Information
- To respond to your inquiry or confirm your appointment
- To send your appointment details via WhatsApp or phone call
- To provide hearing care services during your clinic visit
- To improve our website content and user experience
We do NOT sell, rent, or share your personal information with any third parties for marketing purposes.
WhatsApp Communication
When you submit our contact or booking form, you will be redirected to WhatsApp with your details pre-filled. By proceeding, you consent to communicating with us via WhatsApp.
WhatsApp communications are subject to WhatsApp's own Privacy Policy (Meta Platforms Inc.). We will only use WhatsApp to respond to your inquiry and confirm your appointment — no unsolicited promotional messages.
Health & Medical Data
Any health-related information you share with us (hearing test results, audiograms, medical history) is treated as strictly confidential. Your audiological records are stored securely and accessible only to our certified audiologists.
We do not share your health data with insurance companies, employers, or third parties without your explicit written consent — except where required by Pakistani law.
Patients have the right to request a copy of their audiological records at any time by visiting our clinic in person.
Strict medical confidentiality — your records stay with your audiologist.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
Our clinic staff are trained to handle patient information confidentially and are bound by professional confidentiality obligations.
Data Retention
We retain your contact information only as long as necessary to fulfil the purpose for which it was collected — typically the duration of your patient relationship with us.
Audiological records are retained in accordance with standard medical practice guidelines. You may request deletion of your personal data by contacting us directly.
Your Rights
- Access — Request a copy of the personal information we hold about you
- Correction — Ask us to correct any inaccurate information
- Deletion — Request that we delete your personal data
- Objection — Object to how we use your data
To exercise any of these rights, contact us directly. We will respond within a reasonable timeframe.
Children's Privacy
We provide pediatric hearing care to children of all ages. When a child patient is brought to our clinic, we collect information from the parent or legal guardian.
Parents and guardians may contact us at any time to access, correct, or request deletion of their child's records.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.
Contact Us
Ideal Hearing Care Center
Office #1, Ground Floor, Opposite Gate #1 of Holy Family Hospital,
Rajput Street, E-Block Satellite Town, Rawalpindi, Pakistan
Mon – Sat: 10:00 AM \u2013 9:00 PM